Privacy Specifications

PRIVACY POLICY

Dear Website Visitor,

The manner in which the information obtained about you and the services you request during your visit to this Website and through the services provided by Can Sigorta will be used and protected is subject to the terms set forth in this Privacy Policy. By visiting this Website and requesting to benefit from the services we offer through this Website, you accept the terms set out in this Privacy Policy.

Use and Protection of Information

Personal data collected and processed by Can Sigorta is under the protection of Can Sigorta. Within the framework of the Personal Data Protection Law No. 89/2007 (“Law”) and related legislation, Can Sigorta uses technological and infrastructural means to ensure the secure storage and lawful processing of personal data, and takes the necessary technical and administrative measures.

Personal data is processed by Can Sigorta within the scope of the Can Sigorta Privacy Policy, in compliance with the Law and relevant regulations.

The security of information entered into this Website (personal details, TRNC ID number, vehicle license plate number, and all similar user-related information) is protected by the SSL system. However, such protection is not effective for information sent via e-mail. Certain forms and fields on the Website require users to enter personal information (such as name-surname, company information, telephone, address, or e-mail address) in order to provide insurance quotes or issue policies. The information obtained from users for the purposes of providing insurance services is kept confidential. Such information can be accessed only by our personnel and the personnel of relevant insurance agents to the extent necessary to fulfil the requested service.

1. Sources of Information

The information obtained about you is aimed at enabling us to provide you with the most suitable services and to continuously improve the quality of those services. Such information is obtained in the following ways:

a. Information provided by you:
Information you provide while using the Website is received and recorded by us. This information is provided entirely at your own free will. In order to provide faster, more accurate, and better-quality service, you must provide all information requested on the Website accurately. This requirement arises both from your pre-contractual disclosure obligation under the law and from the fact that, if you fail to provide the necessary mandatory information, your request may not be fulfilled properly. It is your responsibility to ensure the accuracy and completeness of the information you provide. Do not provide false, misleading, or incomplete information. Providing false, misleading, or incomplete information or statements may affect the validity of the insurance you request, the responsibilities of the insurance company and/or the agent towards you and/or the insured, and your rights to claim compensation under the policy. In such a case, Can Sigorta accepts no liability. If Can Sigorta suffers any loss due to your providing false, misleading, or incomplete information, you will be obliged to compensate for such loss.

b. Information provided automatically:
When you visit the Website, information obtained from previous visits and services you have used may be collected through the identification system called ‘cookies’ that enables our computers and operating systems to automatically recognize you. You can find out how to restrict or completely disable this feature in your computer’s “help” menu. However, as the information obtained in this way is used to provide faster and better-quality service, we recommend keeping this feature enabled. To identify system-related issues and quickly resolve problems or disputes that may arise due to services on the Website, Can Sigorta may, when necessary, determine users’ IP addresses and use them. IP addresses may also be used to generally identify users and collect comprehensive demographic information.

c. Information obtained from other sources:
During policy renewal, certain information such as vehicle engine power, fuel type, and steering orientation may be obtained from SBM (Insurance Information and Monitoring Center) sources.

2. Use of Personal Data and Consents

By visiting this Website and requesting to benefit from the services we offer through it, you consent to the processing of the personal data you provide via this Website for the purposes of enabling you to benefit from products, applications, advantages, or campaigns suitable for your needs, providing general information, and communicating with you by any means. You further consent to your personal data being shared with Can Sigorta, its agents, and contracted business partners for these purposes, and to the sending of information, promotional, and marketing messages containing data, sound, and image content via channels such as SMS, images, animations, MMS, telephone, fax, automatic calling systems, e-mail, and similar communication channels by Can Sigorta and its agents. You acknowledge that you have the right to refuse such communications at any time, either completely or on a product and channel basis.

3. Other Terms of Use

In addition to the terms specified here, any person visiting the Website and/or requesting services is deemed to have read and accepted the provisions specified in the “User Agreement” section. Can Sigorta accepts no liability for any material or moral damages arising from hacking, malicious software, or reverse engineering that disable the protection system. In the following cases, Can Sigorta may disclose user information to third parties outside the provisions of this Privacy Policy:

  • To comply with legal obligations arising from applicable laws, decrees, regulations, or circulars issued by a competent legal authority;

  • To fulfil and implement the requirements of the “User Agreement” and other contracts concluded with users;

  • If requested by the competent administrative or judicial authority, for the purpose of conducting an official investigation or inquiry;

  • In cases where it is necessary to provide information to protect the rights or safety of users.

The provisions in the ‘Privacy Policy’ and ‘User Agreement’ sections, and amendments made by Can Sigorta from time to time, are binding on the parties. Unless otherwise agreed in writing, no claim or right contrary to these provisions can be made against Can Sigorta. Can Sigorta has no legal or criminal liability for any material or moral damages that may arise in the future due to failure to read these terms or failure to act in accordance with them. Can Sigorta has the right to unilaterally amend and update these terms at any time without prior notice, either by publishing them on the Website or by sending an e-mail to users. The amended Privacy Policy provisions come into force on the date they are published on the Website. This Privacy Policy constitutes an inseparable annex and part of the ‘User Agreement’. If any provision is found invalid, the remainder of the agreement and the ‘User Agreement’ shall remain in effect.

Users can forward any questions or requests regarding this agreement to +90 392 444 07 77 or info@cansigorta.com.

Personal Data Protection

Within the scope of the Insurance Services (Regulation and Supervision) Law No. 60-2010, the services we provide through our website and agents require the processing of personal data belonging to relevant individuals.

Within the framework of the Personal Data Protection Law No. 89/2007 and related legislation, our Company has the status of Data Controller and carries out the necessary compliance work to fulfil the obligations arising from this status.

How do we collect your personal data?
During the process of preparing insurance quotations, information forms, and issuing insurance policies, personal data belonging to the parties to the contracts is collected via our website, our agents, our internet applications, and our call centre, based on the explicit consent of our customers.

To whom and for what purpose do we transfer your personal data?
Within the scope of the Insurance Services (Regulation and Supervision) Law No. 60-2010, personal data may be transferred to relevant persons and/or institutions and may also be anonymized for statistical analysis for our insurance services.

Within this framework, during the term of your insurance coverage and thereafter, your personal data will be retained and processed by Can Sigorta in accordance with your consent and the Law. Your personal data may be used by us to provide you with a better service experience, to carry out marketing, promotional, and informational communications regarding our products and services, to collect and compile statistical information, and to improve our commercial activities.

Your Rights Under Law No. 89/2007
Customers whose personal data is processed may:

  • Learn whether their personal data is being processed;

  • Request information if their personal data has been processed;

  • Learn the purpose of the processing and whether it is used in accordance with its purpose;

  • Know the third parties to whom their personal data is transferred;

  • Request correction of errors in their personal data, and if transferred, request the relevant third party to make the correction;

  • Request deletion or destruction of their personal data (*);

  • Object to the occurrence of a result against them arising from the processing of data;

  • Request compensation for damages arising from unlawful data processing.

(*) We have legal obligations regarding the retention of documents related to the transactions we carry out with you. If you request the deletion or destruction of your personal data, this request can only be fulfilled after the period specified by law.

These requests can be communicated to our Company by calling our call centre at +90 392 444 07 77.