January 24, 2026, 4:00 PM – Kantara Mountain Road, Descent
At 4:00 PM, a photograph was received via WhatsApp.
The location was identified as the Kantara mountain road, on the downhill section during rainfall.
The image showed a Mercedes GLE 400, model year 2023, stopped on the side of the road. Weather conditions were visible in the photograph. The road surface appeared wet, and light rain was ongoing at the time of the incident. Visibility was reduced due to cloud cover and terrain.
The photograph focused on the front section of the vehicle. Damage was visible on the lower front area. The impact appeared consistent with contact from below rather than a frontal collision. No damage was visible on the hood or upper body panels in the image provided.
No other vehicles were present in the frame. The road was narrow, bordered by a rocky hillside on one side. The shoulder was limited. Loose material was visible near the edge of the roadway, consistent with runoff from higher ground.
After reviewing the image, a phone call was made to the driver. The conversation was brief. The driver stated that while descending from Kantara during rainfall, a stone suddenly entered the roadway. The impact occurred without prior warning. No evasive maneuver was reported before contact.
The vehicle was brought to a controlled stop shortly after the incident. No loss of control was reported. The driver confirmed that steering response remained normal after the impact.
The image did not show secondary damage underneath the vehicle. No fluid leakage was visible in the photograph. The damage appeared localized to the point of impact.
No additional photographs were requested at that time. The existing image was sufficient to identify the nature and position of the damage. The claim file was opened the same day using the provided time, location, and vehicle details.
No further images or documentation were submitted afterward.
No additional damage was reported later that day.
The process continued as scheduled.
The record ends here.