Justice in Claims Handling

In insurance, justice does not mean that everyone leaves happy.
Justice means that the same decision is reached under the same conditions.

A claim is the moment when reflexes are tested, not systems.
At that point, speed matters, but something matters just as much: consistency.

A file is not fair because it is closed quickly.
A file is not unfair because it is complex.

Justice begins with correctly understanding what the policy actually covers.
It continues with evaluating the facts calmly.
And it is completed by explaining the outcome clearly.

Some decisions are in the customer’s favour.
Some are not.
But when the reason behind the decision is transparent, the process itself is fair.

At Can Sigorta, claims handling is not treated as a process of persuasion, but as a process of assessment.
The objective is not to close the file, but to close it correctly.

Trust in insurance is built not only on the claims that are paid,
but also on how the claims that are not paid are explained.

That is where justice truly begins.

Kerem Can
Board Member & General Manager
Can Sigorta