In vehicle insurance claims, the most frustrating moment often comes after the accident.
The damage may be clear.
The inspection may be completed.
The repair plan may be approved.
And then everything stops.
The reason is almost always the same: waiting for spare parts.
In North Cyprus, spare part delays are not an exception. They are part of the reality. What truly matters is not whether delays happen, but how the insurance company manages them. This is where CAN Sigorta’s approach makes a measurable difference.
Why Spare Part Delays Are So Common in North Cyprus
The vehicle market in North Cyprus is uniquely complex. The roads are shared by:
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UK-imported right-hand-drive vehicles
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Japanese imports with region-specific components
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European models with limited local stock
Most spare parts are not held domestically. Even a minor component can require international sourcing, customs clearance, and unpredictable logistics. A small delay in supply can leave a modern vehicle immobile for weeks.
This reality cannot always be controlled. But its impact on the customer can be managed.
CAN Sigorta Evaluates Claims Based on Time, Not Just Parts
Many claims slow down because they are treated as a list of parts to be replaced. CAN Sigorta approaches claims differently.
From the moment a claim is opened, the file is evaluated through a time-risk lens:
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Is this vehicle known for spare part delays?
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Has this model caused waiting issues before?
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Which repair path is realistically the fastest?
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What are the fallback scenarios if parts are delayed?
This early assessment prevents surprises later. Instead of reacting to delays, the process anticipates them.
Avoiding Dependency on a Single Supply Channel
One of the biggest risks in spare part management is dependency. If a repair process relies on a single supplier or channel, delays become unavoidable.
CAN Sigorta avoids this bottleneck by keeping multiple options active:
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Authorized service networks
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Approved equivalent part suppliers
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Reliable local sourcing when technically appropriate
Equivalent parts are never used blindly. Compatibility, quality, warranty, and safety are evaluated before any decision is made. The goal is not cost reduction, but process continuity.
Synchronised Action Between Experts, Service and Claims Team
Delays often occur not because of missing parts, but because of missing coordination. When inspection, reporting, and repair planning happen sequentially instead of simultaneously, time is lost.
CAN Sigorta keeps the claim moving by ensuring:
operate in parallel, not in sequence.
This allows parts to be ordered early, repair timelines to be defined realistically, and idle waiting to be reduced.
When Parts Are Delayed, the Customer’s Life Does Not Stop
Some delays are unavoidable. Global supply chains are imperfect, and certain components simply take time.
When delays are expected, CAN Sigorta activates early alternatives:
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Courtesy or replacement vehicle options
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Temporary repair solutions where possible
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Revised repair strategies without last-minute surprises
The key principle is simple: the customer should not discover the delay at the end of the process. They are informed at the beginning.
Clear Communication Reduces More Stress Than Speed
In claim management, uncertainty creates more stress than waiting itself. Customers can tolerate delays far better than silence.
CAN Sigorta structures communication around three clear points:
“Waiting for spare parts” is never the full explanation. Transparency replaces anxiety.
Every Claim Becomes Institutional Memory
Once a claim is closed, it is not forgotten.
CAN Sigorta tracks which vehicles, parts, and suppliers consistently cause delays. This data becomes institutional memory, improving future claim handling.
As a result:
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Similar claims move faster over time
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Risky vehicle models are identified early
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Repair timelines become more accurate and honest
Insurance, at this level, is not repetition. It is learning.
Spare Part Delays Are Not Always the Insurer’s Fault
But Their Management Is
Spare part shortages are often outside an insurer’s direct control. What remains fully controllable is how the situation is handled.
CAN Sigorta’s position is clear:
Parts may be delayed.
But customers are never left in uncertainty.
This approach does not appear in policy wording.
It reveals itself only when a claim actually happens.
And that is where real insurance begins.