Claims Process at Can Sigorta: The First 24 Hours

In insurance, the real story does not begin when a policy is issued.

It begins when something goes wrong.

 

In North Cyprus, a claim rarely happens at a convenient time.

It can be late at night, during the weekend, or in the middle of an ordinary day that suddenly stops being ordinary.

 

That is why the first 24 hours after a claim matter more than any clause in a policy.

 

 

Why the First 24 Hours Matter So Much

 

 

The first day after a loss sets the direction for everything that follows.

 

During this period:

 

• Key decisions are made
• Critical information is recorded
• Mistakes can complicate the process
• Delays can create unnecessary stress

 

 

Most claim problems in North Cyprus do not start with bad intentions.

They start with uncertainty in the first hours.

 

Can Sigorta’s claims structure is designed to remove that uncertainty.

 

 

How a Claim Is Reported

 

 

At Can Sigorta, a claim does not depend on a single method or a single person.

What matters is that the information enters the system immediately.

 

A claim can be reported through:

 

• A local representative
• WhatsApp or direct communication channels
• Any available contact point connected to the operations system

 

 

Once reported, the claim is no longer “in someone’s hands”.

It becomes a tracked process.

 

There is no waiting period where nothing happens.

 

 

What Is Recorded in the First Hours?

 

 

In the initial stage, the goal is clarity, not speed for its own sake.

 

The system focuses on:

 

• Time and location of the incident
• Type of damage
• Parties involved
• Whether immediate action is required

 

 

This early structure prevents confusion later.

Many long claim delays begin with missing or unclear information in the first day.

 

 

Why the Operations Center Is Critical

 

 

One of the most common insurance failures is this:

 

“Everyone knows about the claim, but no one owns it.”

 

At Can Sigorta, claims are actively managed by the operations center.

 

The center:

 

• Collects all information in one place
• Coordinates technical and legal evaluation
• Maintains communication between field and system
• Ensures continuity regardless of timing or personnel

 

 

This prevents claims from becoming fragmented or forgotten.

 

 

Common Mistakes in the First 24 Hours

 

 

Stress often leads to understandable but harmful decisions.

 

The most common mistakes include:

 

• Reporting the claim too late
• Trying to solve everything independently
• Providing incomplete or incorrect information
• Not knowing who to contact

 

 

Can Sigorta’s structured approach minimizes these risks by keeping the customer connected to a clear process from the start.

 

 

Is the Claims Process Person-Dependent?

 

 

No. And this is intentional.

 

Person-dependent systems are fragile.

 

• People change
• Availability changes
• Circumstances change

 

 

At Can Sigorta:

 

• Information lives in the system
• Responsibility is shared
• Continuity is preserved

 

 

This means the claim progresses even if individuals are unavailable.

 

 

What Is the Goal of the First 24 Hours?

 

 

The goal is not to finalize the claim immediately.

It is not to close the file.

 

The real objectives are:

 

• To start the process correctly
• To stabilize the situation
• To reduce uncertainty
• To reassure the customer

 

 

When the first 24 hours are handled properly, the rest of the process becomes significantly smoother.

 

 

How Can Sigorta Views Claims

 

 

For Can Sigorta, a claim is not a disruption.

It is the reason insurance exists.

 

That is why claims are treated as:

 

• A core operational function
• A predictable part of the system
• A process that must work under pressure

 

 

There is no surprise when a claim occurs.

There is preparation.

 

 

Why Communication After the Claim Matters

 

 

For many customers, the most stressful part is not the incident itself, but the silence that can follow.

 

At Can Sigorta:

 

• Communication does not stop after the first report
• The customer is not left guessing
• The process remains visible

 

 

This continuity is as important as the technical handling of the claim.

 

 

Conclusion: The First 24 Hours Define the Experience

 

 

Insurance is understood on the day a claim happens, not on the day a policy is signed.

 

Can Sigorta’s difference lies in:

 

• Taking the first hours seriously
• Treating claims as systems, not exceptions
• Building continuity instead of dependency

 

 

In North Cyprus, insurance is not about “we will see later”.

It is about what happens immediately.

 

The first 24 hours are the real test.

That is where Can Sigorta operates.