A Message That Started with “I Just Wanted to Check

– Good evening. I saw your 24/7 line and just wanted to check if it really works.

A message that arrived on a Friday evening.

No quote request.

No price question.

No policy discussion.

Just a quiet test.

Is this real?

– Good evening. Yes, you’ve reached the right place. Our line is active. Thank you for checking.

There is usually a pause after that.

Because most people do not expect an answer at this hour.

– Honestly, I didn’t think it would actually work.

That sentence says a lot.

The issue is not insurance.

The issue is habit.

People see “24/7” written everywhere.

They just don’t believe it anymore.

– It’s completely normal to check. We’re here whenever you need us.

No sales pitch.

No pressure.

Just presence.

No policy was issued that evening.

But something more important happened.

If there is an accident one day,

if there is an urgent question,

if someone simply needs to reach a real person…

That number will be remembered.

We understand the local warmth of Cyprus.

And we do our job professionally.

But we are not just local.

We are part of this island.

We were founded here.

We grew here.

We handled claims here and solved problems here.

We don’t know Cyprus from a distance.

Not from maps.

From files, roads, years, and real situations.

Being “local” can be a label.

Being part of this island is a responsibility.

That is why calls are answered.

That is why messages get replies.

That is why claims are not postponed until Monday.

In insurance, not every interaction leads to a sale.

Some interactions build memory.

That Friday evening message was one of them.

A 24/7 line is not a marketing phrase.

It either works…

or it collapses at the first message.

We don’t mind being tested.

Because this island is not our market.

It’s our home.