20 Concrete Practices That Set Can Sigorta Apart

20 Concrete Practices That Set Can Sigorta Apart

Most insurance companies explain what they sell.
Very few explain how they decide.

At Can Sigorta, the difference is not built on products or pricing, but on repeatable operational behaviour. The same situation is expected to produce the same decision, regardless of time, channel, or customer profile.

Below are twenty concrete practices that define this approach.

1. Speed is not treated as success on its own. A file closed quickly is not automatically a file closed correctly.

2. Every claims decision must remain defensible over time, not only acceptable in the moment.

3. Payments are never made based on incomplete or unclear information.

4. Decisions outside policy coverage are never communicated in a single sentence.

5. When a claim is paid, the reason for payment is recorded as clearly as when it is declined.

6. Accident and breakdown are classified before any operational step is taken.

7. Operational decisions are designed to prevent error, not to accelerate process flow.

8. The 24/7 WhatsApp line functions as an operational record channel, not a marketing promise.

9. Identical situations are expected to receive identical responses.

10. Suspicious or unclear cases are not closed quietly.

11. Additional review is preferred over silent assumption.

12. Temporary solutions are never presented as final outcomes.

13. Field realities are prioritised over desk-based assumptions.

14. Unnecessary documentation and reporting are actively reduced.

15. Customer communication is considered part of the operational process, not an afterthought.

16. Decisions rely on system discipline rather than individual discretion.

17. Similar files are cross-checked for consistency.

18. Operational mistakes are documented and corrected rather than hidden.

19. Short-term satisfaction never outweighs long-term trust.

20. Every decision must be able to answer a simple question:
    “Why was this handled this way?”

These practices do not aim to impress.
They aim to be repeatable.

The distinction is important. Consistency creates predictability. Predictability creates trust. Trust, in insurance, is built not by promises, but by decisions that withstand time.

This is why Can Sigorta is positioned not as a company that merely issues policies, but as an organisation that manages risk through disciplined decision-making.

The difference is not in how it is explained.
It is in how often the same decision is made the same way.