Home Insurance in North Cyprus

CAN Sigorta Home Insurance can cover your building, contents, or both. Depending on how the property is used, swimming pools, solar energy systems, external structures and liability cover can also be included.

Zero excess on main covers, except earthquake.

No excess is deducted from claims covered under the main policy covers other than earthquake. Where earthquake cover is selected, a 2% excess applies to buildings and a 5% excess applies to contents.

Coverage, limits, sums insured, exclusions and other policy terms apply.

What Does Home Insurance Cover?

Depending on the covers included in the policy, the main risks are:

• Fire, explosion, lightning and smoke

• Flood, inundation and storm

• Burst pipes and escape of water

• Theft and attempted theft

• Glass breakage

• Damage to electronic equipment

• Machinery breakdown

• Liability to neighbours and third parties

• Earthquake, where selected

Additional covers and permanent structures can be included according to the property’s characteristics.

Zero Excess, Except Earthquake

Under CAN Sigorta Home Insurance, no fixed or percentage excess is deducted when calculating payment for claims covered under the main covers other than earthquake.

For example, no excess is deducted from an accepted claim covered under the escape of water section.

Zero excess does not mean unlimited payment. Coverage limits, sums insured, underinsurance provisions and other policy terms still apply.

Where earthquake cover is selected, a 2% excess applies to buildings and a 5% excess applies to contents. The basis of calculation is set out in the earthquake clause.

Buildings and Contents Insurance

Buildings Insurance

Covers the property’s physical structure and permanent fixtures included in the policy:

• Walls, roof and floors

• Fixed plumbing and electrical installations

• Permanent fixtures and fittings

• Fixed heating and technical systems

• External structures declared and included in the policy

Contents Insurance

Covers movable household items included in the policy:

• Furniture

• Household appliances

• Televisions and electronic equipment

• Personal belongings

• Other household equipment

Buildings and contents have separate sums insured. Buildings only, contents only, or both can be insured.

Cover Details

Fire, Explosion, Lightning and Smoke

Physical damage to insured buildings, fixed installations and contents caused by these events is assessed under the relevant policy terms.

Flood and Inundation

Physical damage caused by heavy rainfall, surface water or water entering from surrounding areas may be assessed under the relevant cover.

Ground floors, basements, garden-level accommodation and low-lying areas are considered when arranging the policy.

Burst Pipes and Escape of Water

Water escaping from plumbing can damage walls, ceilings, floors, fitted cupboards and contents.

In properties left unoccupied for extended periods, delayed discovery can allow damage to spread. Claims are assessed according to the cause and the terms of the escape of water cover.

Storm

Storm damage to roofs, verandas, pergolas, solar panels and other insured items is assessed according to the definitions and conditions in the relevant policy wording.

External structures and equipment must be specified in the policy.

Theft and Attempted Theft

The theft of insured contents, together with damage to doors, windows, locks and other building elements during an attempted theft, may be assessed under the relevant cover.

The circumstances of the incident and the policy’s security conditions are taken into account.

Glass Breakage

Breakage of doors, windows and other glass included in the policy is assessed according to the relevant coverage and limits.

Damage to Electronic Equipment

Damage to televisions, household electronic equipment and other devices specified in the policy is assessed under the relevant electronic equipment cover.

Equipment and its sums insured must be accurately identified.

Machinery Breakdown

Sudden and unforeseen physical damage to fixed mechanical equipment included in the policy may be assessed under the machinery breakdown terms.

Equipment that can be considered includes:

• Fixed and central heating systems

• Boilers

• Swimming pool pumps

• Filtration systems

• Other fixed mechanical equipment

Other Physical Damage

Where included in the policy, the following risks may also be covered:

• Malicious damage

• Strikes, lockouts and civil commotion

• Impact by road vehicles and aircraft

• Landslip

• Damage arising from inadequate waterproofing

• Accidental breakage

Repairing the waterproofing itself and repairing resulting damage are assessed separately.

Earthquake

Where selected, earthquake damage to insured buildings and contents is assessed under the relevant earthquake clause.

A 2% excess applies to buildings and a 5% excess applies to contents.

Liability and Additional Covers

Liability to Neighbours

This cover may apply when an incident originating from the insured property damages a neighbouring property or its contents.

For example, water escaping from an apartment and damaging the ceiling of the apartment below is assessed according to legal liability and the relevant policy terms.

Third-Party Liability

This cover may apply when an incident connected with the property causes bodily injury or property damage to a guest, visitor or another third party.

Liability to neighbours and third-party liability have their own coverage terms and limits.

Debris Removal

The cost of removing debris following an insured event may be covered within the limits and conditions stated in the policy.

Personal Accident

Where selected, the relevant benefits may apply to persons specified in the policy following a sudden and unforeseen accident at the insured property.

Swimming Pools, Solar Systems and External Structures

The following must be declared when arranging cover:

• Swimming pool structures

• Pool pumps and filtration systems

• Solar panels

• Inverters and fixed batteries

• Solar water-heating systems

• Garages and boundary walls

• Terraces, verandas and pergolas

• Entrance gates and other permanent structures

Structural elements, electronic equipment and mechanical machinery are assessed under their respective covers.

The location of renewable energy equipment inside or outside the building, its installation and its coverage are considered under the relevant clause.

How the Property Is Used

Villas and Detached Homes

Swimming pools, external structures, energy systems and mechanical equipment must be identified alongside the main building.

Apartments

The apartment’s buildings and contents are assessed separately from communal areas belonging to the apartment block or development. Cover for communal areas is determined separately.

Holiday and Seasonal Homes

Periods when the property is left unoccupied must be declared. Accepted unoccupancy periods and related conditions are set out in the policy.

Let Properties

Long-term or short-term letting must be clearly declared.

For short-term lets, the use of the property, liability to guests and any requested additional covers are assessed separately.

Claims Process

Taking reasonable and safe steps to prevent further damage, photographing the affected areas and retaining relevant documents can assist the assessment.

Digital Home Damage Assessment

For suitable home insurance claims, a specialist can carry out the initial assessment through a live video call, photographs and supporting documents.

Starting the assessment without waiting for a site visit saves time. Where the damage is confirmed as covered under the policy, a resolution can be arranged through the digital assessment where appropriate.

Depending on the nature and extent of the damage, an on-site inspection or an independent loss adjuster’s assessment may be required.

Assessment and Resolution

Where necessary, an independent loss adjuster may be appointed within 24 hours.

CAN Sigorta’s average home insurance claim resolution time is 4.8 days. The time required can vary depending on the extent of the damage, identification of the cause, completion of documents and any further investigation.

The average does not represent a guaranteed resolution time for every claim.

24/7 Assistance

Assistance can be arranged for eligible emergency plumbing, electrical, locksmith and similar household needs.

The scope of service, approval process and limits are determined by the relevant Assistance terms.

Sums Insured and Underinsurance

Building Value

The building sum insured is based on rebuilding cost. Land value and the property’s sale price are considered separately.

Swimming pools, external structures and fixed systems included in the cover must also be taken into account.

Contents Value

A separate contents sum insured is established according to the valuation basis accepted in the policy.

Underinsurance

If the sum insured is below the value required under the policy, a proportionate reduction may apply to the claim payment.

Zero excess does not remove underinsurance provisions.

Changes in construction costs, new contents and additions to the property may require the sums insured to be updated.

Information Required to Arrange the Policy

• Property location and type

• Approximate gross floor area, age and construction

• Permanent, seasonal or rental use

• Periods of unoccupancy

• Buildings and contents sums insured

• Details of swimming pools, solar systems and external structures

• Earthquake and other additional cover requirements

Frequently Asked Questions

Does CAN Sigorta Home Insurance have an excess?

No excess applies to the main covers other than earthquake. Where earthquake cover is selected, a 2% excess applies to buildings and a 5% excess applies to contents. The calculation basis is set out in the relevant clause.

Does zero excess mean every loss is paid?

Zero excess means no excess is deducted from an eligible claim. The damage must fall within the policy’s coverage. Limits, sums insured, underinsurance provisions and other terms still apply.

Can buildings or contents be insured separately?

Buildings only, contents only, or both can be insured, depending on the policy arrangement.

Can an unoccupied holiday home be insured?

The property can be assessed once its use and periods of unoccupancy have been declared. Accepted conditions are stated in the policy.

Is water damage to a neighbouring property covered?

It is assessed according to legal liability and the coverage, limits and conditions of the liability to neighbours section.

Can solar panels and swimming pools be included?

They can be declared and included in the policy. Structural elements, electronic equipment and mechanical machinery are assessed under the relevant covers.

Can a claim be assessed digitally?

Suitable home insurance claims can be assessed by a specialist through a live video call, photographs and documents. This saves time. Where the damage is covered, a resolution can be arranged digitally where appropriate. Any need for an on-site inspection or an independent loss adjuster is determined separately.